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[Solved] Site is not sending my emails

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(@kriskoyk)
Posts: 37
Trusted Member
Topic starter
 

The hosting provider is DNHOST (GR).

Note that the site is in a subfolder within another site where the server is working fine

 


 
Posted : March 18, 2020 21:56
Editor
(@editor)
Posts: 551
Honorable Member Admin
 

Settings seem right. I see no problem, it should be working fine.

This is definitely a hosting issue, and the error (authentication or other) actually IS in your provider's mail server logs.

And also seems strange that works in a subfolder.

As a last test (long shot) can you put something in Name From and try again?


 
Posted : March 18, 2020 22:07
(@kriskoyk)
Posts: 37
Trusted Member
Topic starter
 

We also tried these:

 

Hostname:mail.domain.gr, domain.gr
Mail from:notifications@domain.gr
Name from:agelies,notifications@domain.gr
Server port:587, 465
Username: notifications@domain.gr
Password
•••••••••••
Encryption
Options: blank, ssl
SMTP: SMTP authentication enabled
POP: Use POP before SMTP, blank, enabled


 
Posted : March 18, 2020 22:19
Alessandro Cagliostro
(@alessandro-cagliostro)
Posts: 212
Reputable Member
 

DNHost is using ONLINE SAS in France for hosting and ONLINE SAS is a spammer (among other awful things)

Maybe the IP of mail server is black listed?

 


 
Posted : March 18, 2020 22:22
(@kriskoyk)
Posts: 37
Trusted Member
Topic starter
 

Note that the hosting provider's data works well on another site in a subfolder as well as in POP PEEPER


 
Posted : March 18, 2020 22:29
Editor
(@editor)
Posts: 551
Honorable Member Admin
 
Posted by: @alessandro-cagliostro

DNHost is using ONLINE SAS in France for hosting and ONLINE SAS is a spammer (among other awful things)

Maybe the IP of mail server is black listed?

 

This is easy to find, take the mail.xxx.gr and use

https://www.abuseipdb.com/

to check the ip.

Also also a long shot is to enable Osclass debug to a log and check for possible errors.


 
Posted : March 18, 2020 22:34
Editor
(@editor)
Posts: 551
Honorable Member Admin
 
Posted by: @kriskoyk

Note that the hosting provider's data works well on another site in a subfolder as well as in POP PEEPER

Since this a new (and empty i suppose) site, can you make an update to Osclass 3.9 and see if this is solved?


 
Posted : March 18, 2020 22:35
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